DieCastDoktor.com (Hinemn Inc.) Shipping Policy
DieCastDoktor.com (Hinemn Inc.) designs, imports, & manufactures, goods for consumer use.
Covid-19 Shipping Updates
As the situation caused by the coronavirus (COVID-19) quickly evolves, we want to assure you that all of us at Hinemn are doing everything we can to keep our employees and everybody around us safe.
We are asking all Canadians as well as people living in other parts of the world to practice and respect physical “Social Distancing”.
During these times shipping times will very, please be patient and check in with us as frequently as you need and we will do our best to keep you informed.
We stand behind everything we manufacture, design, & import and we want you to be 100% satisfied with you purchase and more importantly with your online and customer service experience.
We work closely with everybody involved to get the best possible products at fair prices to you.
If for any reason you are not satisfied with your purchase, set up a return and we will work with you to get exactly what you want or refund your purchase.
We try our best to get the most cost current & cost effective shipping rates available and make every effort to extend our savings to you.
It is very challenging to compete with the likes of Amazon for their shipping and handling fees.
We do our best to think creatively to get our quality products into your hands at the best price possible and shipping is one of the highest costs we incur. Getting products shipped to us and then to you, our valued customer.
We want to thank you for considering us for your next purchase and rest assured that we are trying our best to keep the prices low.
We use various shipping carriers depending on the product and your location.
Orders are sent via Express Post unless otherwise specified. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. All orders being shipped take one to three business days to process, in addition to the delivery times shown. Remote and rural areas may take longer depending on carrier.
We ship with many different carriers, and will generally ship with one that has the best service for the best price. If you have a specific carrier that you prefer using, let us know.
We offer free ground shipping on most orders of over $300 – usually by Canada Post or FedEx Ground – to most major towns and cities within Canada.
If you require faster shipping or if you are located in a more remote location, or if your order includes promotional products we will provide you with a separate quote for your unique situation.
SHIPPING WITHIN CANADA
Orders are sent via Express Post unless otherwise specified. Applicable taxes are applied when your order is processed. All orders being shipped are sent from the Toronto area and will 2-3 business days to process. The delivery times shown below do not take rural isolated areas into account as these may take longer.
| STANDARD GROUND | |||
| Location | Order Total$0.01 to $119.99 | Order TotalOver $120.0 | Delivery Timeline |
| Western Canada | $13.00 | Free * | 2-5 Business Days |
| Eastern Canada | $13.00 | Free * | 2-5 Business Days |
| Territories | $13.00 | Free * | 2-5 Business Days |
| Priority Mail | |||
| Location | Order Total$250 to $750 | Order TotalOver $750 | Delivery Time |
| Western Canada | $40.00 | $70.00 | 3-5 Business Days |
| Eastern Canada | $40.00 | $70.00 | 1-3 Business Days |
| Territories | $40.00 | $70.00 | 3-10 Business Days |
Certain products or orders for various reasons may need not be able to be shipped by our standard methods. Please email through the Contact Us link
International Shipments
We love finding ways to get our product into customer’s hands all over the world; however, there is no easy way to quote pricing for this so please email us with your inquiries and we would be happy to assist you in getting the product you are looking for.
Orders going to international destinations are shipped by either Canada Post, FedEx or DHL Express.
Orders shipped outside of Canada pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees. (Sorry, we don’t make the rules)
DieCastDoktor.com (Hinemn Inc.) is unable to provide estimates for customs fees. Check with your local customs office for more information.
Many international destinations are now receiving improved airmail service via Canada Post Xpresspost International.
Shipping Restrictions
Some shipping restrictions may apply to certain products and destinations. There are many possible factors, some include but are not limited to, size, weight, local laws, carrier policies, hazardous or over-sized products, and complexity in exporting some items.
Backorders
If an item you want to purchase is temporarily out of stock, you may still be able to backorder it. Please contact us to let us know, this allows manage our inventory and reserve the next available stock for you, so when we receive it, we ship it to you. Backordered item(s) usually ship within four to five weeks – we’ll send you an email when your order is on its way.
If an item you want to purchase hasn’t yet arrived in stores you can pre-order it. Items available for pre-order should ship within four to five weeks but this time frame can vary widely based on the item and vendor.
To Cancel Your Requested Backordered Product
Email us through the “Contact Us” tab with “Cancel Back Order” in subject line
Taxes, our good friend the Government asks us to collect taxes from you so we can submit to them to keep this the best country in the world.
| Province Territory | Applicable Taxes |
| Alberta (AB) | 5% GST on merchandise and freight |
| British Columbia (BC) | 7% PST on merchandise and freight plus 5% GST on merchandise and freight |
| Manitoba (MB) | 8% PST on merchandise and freight plus 5% GST on merchandise and freight |
| New Brunswick (NB) | 15% HST on merchandise and freight |
| Newfoundland (NL) | 15% HST on merchandise and freight |
| Nova Scotia (NS) | 15% HST on merchandise and freight |
| Nunavut (NU) | 5% GST on merchandise and freight |
| Ontario (ON) | 13% HST on merchandise and freight |
| Prince Edward Island (PE) | 15% HST on merchandise and freight |
| Quebec (QC) | 9.975% PST on the total of the merchandise and freight plus 5% GST on merchandise and freight |
| Saskatchewan (SK) | 6% PST on merchandise and freight plus 5% GST on merchandise and freight |
| Yukon (YT) | 5% GST on merchandise and freight |